By separating some functions or processes outside the company and passing them to an external expert, the company can optimize operating costs and obtain better quality services than employees in place could do. The benefit for the client is the focus on the company's core business and gaining access to expert knowledge, which is not available in the company.
A properly prepared contract is a key element in the success of an outsourcing contract. Deciding to cooperate with an entrepreneur or a company under outsourcing, we sign a SLA (Service Level Agreement) / OLA (Operational Level Agreement). These agreements include: the parties to the contract, the subject and scope of the contract, the level of service and its value, rules for measuring service levels, start and end dates, scope and conditions of cooperation and liability of parties, terms of remuneration, method and dates of payments and partial settlements, detailed the conditions of data protection and confidential information and the extent of the parties' liability.